Privacy Policy
Quick Ship Technologies ("Quick Ship", "we", "us") is a logistics software company based in Dubai, United Arab Emirates. This policy explains what personal data we collect when you use our website at quickshipme.com, our software products, our customer portal, and our WhatsApp business messaging, and how we use and protect that data.
1. Who we are
Quick Ship Technologies is the data controller for the personal data described in this policy. You can reach us at hello@quickshipme.com or through the contact page on our website.
2. Data we collect
- Contact details you give us: name, company, email address, phone number and WhatsApp number, when you fill in a form, request a quotation, book a demo, or message us.
- Business information about your shipping, freight or software requirements that you share with us during enquiries and projects.
- Messages you send to us and we send to you over WhatsApp, email or our platform, including the time they were sent and delivery status.
- Account and usage data when you use our software: login details, actions taken in the product, device and browser information, IP address and approximate location.
- Website analytics such as pages visited and referring sites, collected through cookies and similar tools.
3. How we use your data
- To respond to enquiries, send quotations and provide our services.
- To send service messages, shipment updates, reminders and follow-ups, including over WhatsApp where you have agreed to it.
- To operate, secure and improve our software and website.
- To meet legal, tax and regulatory obligations in the UAE and other countries where we operate.
- To send marketing about our products where permitted. You can opt out at any time.
4. WhatsApp messaging
We use the WhatsApp Business Platform, provided by Meta Platforms, to communicate with customers and prospects. When you message us on WhatsApp, or agree to receive messages from us, we process your WhatsApp number, your profile name, and the content of the conversation. Messages are stored in our customer relationship system so that our team can follow up. Meta processes WhatsApp messages under its own terms and privacy policy. You can stop receiving messages from us at any time by replying STOP or by contacting us.
5. Legal basis
We process personal data to perform a contract with you or take steps before entering one, to pursue our legitimate interests in running and promoting our business, to comply with legal obligations, and where you have given consent, for example for marketing messages. Where consent is the basis, you may withdraw it at any time.
6. Sharing your data
We share personal data only where needed to run our business: with hosting and infrastructure providers (including Vercel and Supabase), communication providers (including Meta for WhatsApp and email delivery services), analytics tools, professional advisers, and authorities where the law requires it. We do not sell personal data.
7. International transfers
Our providers may store or process data outside the UAE, including in the European Union and the United States. Where this happens we take reasonable steps to make sure the data is protected to a standard consistent with this policy.
8. Retention
We keep personal data for as long as we have a business relationship with you and for a reasonable period afterwards to meet legal and accounting requirements, resolve disputes and enforce agreements. Conversation records and lead data are reviewed and removed when no longer needed. You can ask us to delete your data sooner, see our data deletion page.
9. Security
We protect personal data with access controls, encryption in transit, and limited staff access. No system is completely secure, so we cannot guarantee absolute security, but we act quickly if we become aware of a breach.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to receive a copy of your data in a portable format. To exercise these rights, email hello@quickshipme.com. We will respond within a reasonable time and may need to verify your identity first.
11. Cookies
Our website uses cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.
12. Children
Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Material changes will be highlighted on our website.
14. Contact
Quick Ship Technologies, Dubai, United Arab Emirates. Email: hello@quickshipme.com.