Meta Messaging Module
WhatsApp, Instagram and Messenger
For teams talking to customers on Meta channels
WhatsApp Business API, with one inbox for your whole team.
The Meta Messaging Module runs on the WhatsApp Business API and brings WhatsApp, Instagram and Messenger conversations into one shared inbox. Order and delivery updates go out on the channel customers actually read, and replies land with the right person.
- Team in Dubai
- Support 24/7
- Since 2022
Inbox
WhatsApp · Instagram · Messenger- Mariam A.WhatsApp
- Omar K.Instagram
- Sara H.Messenger
- Yousef R.WhatsApp
Hi, when will my order arrive?
Your order QS-48215 is out for delivery with AJEX today. Cash due: AED 412.00Template · order_out_for_delivery · read ✓✓
Perfect, I will be home. Thank you!
The problem
Sound familiar?
Messages on someone's phone
The business WhatsApp lives on one handset, so nobody else can see or answer it.
Updates customers never read
Delivery updates go by SMS and email, while customers are reading WhatsApp.
Three apps, no history
WhatsApp, Instagram and Messenger each hold part of the conversation.
What changes
Before and after Messaging.
Without Quickship
- One phone passed around the team
- Customers asking "where is my order?" in DMs
- No record of who replied or what was promised
- Broadcasts sent from personal numbers
With Meta Messaging Module
- One shared inbox for WhatsApp, Instagram and Messenger
- Order and delivery updates sent automatically
- Every conversation assigned, with notes and history
- Template broadcasts to opted in customers
Capabilities
WhatsApp Business API features.
- 01
One inbox for Meta channels
WhatsApp Business, Instagram Direct and Messenger in a single team inbox.
- 02
Order and delivery updates
Approved message templates sent automatically as orders move through the modules.
- 03
Team assignment
Conversations routed to the right agent, with notes and history in one thread.
- 04
Broadcasts
Template campaigns to opted in customers, with delivery and read status per message.
Use cases
Who uses our WhatsApp Business API, and for what.
Three kinds of business it is built for in the UAE and Saudi Arabia, and what each one pairs it with.
A D2C brand
- The situation
- Gets most of its customer questions as WhatsApp and Instagram messages.
- With Quickship
- The whole support team answers from one inbox, and order updates go out on WhatsApp.
A COD heavy seller
- The situation
- Loses deliveries when customers are not expecting the courier or the cash amount.
- With Quickship
- Customers are told on WhatsApp when the parcel is out and how much cash to have ready.
A delivery operator
- The situation
- Fields customer messages on behalf of many merchants.
- With Quickship
- Conversations are routed to the right team and tied to the right shipment.
How it works
From first call to running.
- 1
Connect Meta
Link your WhatsApp Business number and Meta pages.
- 2
Set templates
Choose which order events send which messages.
- 3
Invite the team
Agents share one inbox with assignment and notes.
- 4
Talk
Customers reply on the channel they already use.
Ready to see it on your own data?
Built around how you work today.
The platform
Works with the other modules.
- Sourcing ModuleFind suppliers, compare quotes and raise purchase orders in one place.Explore →
- Marketplace Activation ModuleAmazon and Noon registration for sellers based outside the UAE.Explore →
- Freight Management ModuleEvery freight job from inquiry to invoice, with its emails, quotes and documents, in one module.Explore →
- Customs Clearance ModuleClearance software for the UAE and KSA, integrated with customs and clearing agents.Explore →
- Inventory ModuleOne stock count across your warehouses and sales channels.Explore →
- Last Mile Aggregator ModuleBook, track and reconcile every last mile carrier from one platform.Explore →
- HR ModuleEmployee records, documents, leave and attendance for GCC teams.Explore →
FAQ
WhatsApp Business API: questions we hear first.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app runs on one phone for one person. The WhatsApp Business API, now called the WhatsApp Business Platform, lets a whole team share a number, use approved templates and automate messages. The Meta Messaging Module runs on the API.
Which channels are included?
WhatsApp Business, Instagram Direct and Facebook Messenger.
Can I keep my current WhatsApp number?
Business numbers can be moved to the WhatsApp Business Platform. We will check your number in the demo.
Do automated messages need approval?
Yes. WhatsApp requires business message templates to be approved by Meta. The module manages the templates with you.
Can the Meta Messaging Module work without the others?
Yes. It runs as a standalone inbox, and order updates switch on when it is connected to the Last Mile Aggregator.
Book a demo
Answer every customer from one inbox.
Tell us which channels your customers use. We will show your team working in the Meta Messaging Module.
- A call with the team in Dubai
- Built around your current process
- No commitment
Prefer to talk? +971 58 527 4858