What We Do

If you’re doing big things online – we’re here to help you do them even bigger and better. Our 2 day shipping and 99.7% success rate applies for all customers… Including those doing over 2,000 orders a DAY.

What we Do

Our Fulfillment Services – Single or Multi-Channel

There are several moving parts to ecommerce order fulfillment. Each part of the process must be treated as equally important to be successful in providing world class level ecommerce order fulfillment. What are those moving parts? Let’s take a quick peek at each of the various pieces to help you better understand the way ADK can help free up your time by taking these processes off your ever busy hands.

Receiving
Sending Inventory to your fulfillment center should be painless. Once the products are ordered, coordinating the delivery and then receipt of the products into stock should be a quick and efficient process to get those products ready for customer orders ASAP!

Our detailed receiving requirements and warehouse processes ensure that your products will be received into the system typically the SAME day they arrive! Each shipment is meticulously inspected for damage and compared to the BOL for accuracy prior to accepting the delivery.

Any damage is reported immediately so you can contact your manufacturer or shipper for reimbursement. Once your inventory is scanned into Aiduk’s proprietary cloud-based ecommerce order management system, teqMind's OMS, you’ll receive a notification of exactly what was received, and you’ll see your new inventory numbers on the teqMind's OMS dashboard.

Storage
Every SKU (Stock Keeping Unit) is assigned its own unique location within the warehouse. teqMind's OMS is constantly optimizing the utilization of the space at each location to provide our clients several benefits.

Allocating locations is done based on the amount of Inventory on hand for each individual SKU to minimize the space used per client, which ultimately saves you money, and allows us to store the max amount of inventory efficiently.

The teqMind's OMS also considers the pick path of our employees and higher order volume SKUs are placed in optimized picking paths to allow for faster picking, packing, and shipping of your most popular products.

Integrations
A seamless integration with your store is paramount to ensuring that the order data is received accurately and processed into teqMind's OMS. With over 70 integrations and Open API for custom integrations, you can be confident that your orders will be received, processed, and visible in your dashboard in real time.

These days most clients are selling on multiple platforms, marketplaces, and their own websites, while some are also using a CRM to manage all the channels. So, whether you are only selling on Shopify, WooCommerce, Magento, Walmart.com, eBay, Amazon or you’re selling on several platforms, single-channel or multi-channel ecommerce fulfillment is easy with teqMind's OMS.

All your orders, regardless of how they are sent to teqMind's OMS, are visible in ONE centralized place! This includes your B2C, B2B, wholesale, retail, and distribution orders. View our Integrations page for more detailed information here.

Order & Inventory Management
When you have worked hard to build your brand of ecommerce products, you want to ensure that you have visibility to your inventory and your orders. With teqMind's OMS, our integrated OMS (Order Management System) and WMS (Warehouse Management System), you have one place to keep tabs on everything going on with your products.

teqMind's OMS allows you to view, edit, reorder, and create brand new orders in the system simply and easily. You’ll also have access to detailed Inventory information, depletion rates, and reports so that you know exactly when to reorder. Shrinkage is one of the common costs associated with physical products regardless of where they are stored. Inventory shrinkage is lost or damaged products that cannot be sold.

This is to be expected when selling physical products, however, that will not keep you up at night since ADK’s shrinkage rate is .001%, which is far below the industry standard. ADK makes every effort to protect the investment that you have placed in our care.

Returns – Reverse Logistics

There are many reasons that a customer may return your product. At ADK we understand that this part of the process must also be flawless to ensure that you are retaining those customers.

Our dedicated Returns Team can inspect and disposition your returns based on your specific requirements. Items that can be returned to stock will be back on the shelves ASAP to be ready for the next order. teqMind's OMS will show you all current returns, their disposition, and pictures if requested.

Accounting and Billing

Billing transparency is one of our sources of pride at ADK. This was one of the main frustrations our founder faced as a 3PL customer in the past, and he was determined to offer our clients complete transparency for EACH and EVERY charge. There are no hidden fees or costs from ADK. Each potential charge you could ever receive from Aiduk will be explained to you during the sales process so you will know exactly what your fulfillment costs will be.

The Accounting page on your teqMind's OMS dashboard breaks down your fees per order, to give you complete visibility and billing transparency. Monthly statements are available as well as reports and the data can be downloaded to import into your business accounting software or for further analysis. We want you to feel confident and secure that you know everything upfront and will have no surprises hitting your Account.

Client Support

Every Aiduk client is assigned a dedicated account Success Manager. You may be thinking, “What is a Success Manager?”. Well, let me tell you! Your Success Manager is your one, go-to, guru, point of contact for all things ADK. They will be your guide to getting started with us, and they will continue with you every step of the way as you grow and expand your business. They will handle day to day order management, assist you with training on teqMind's OMS, and overall, be a valuable resource for all things related to your ecommerce order fulfillment. They will get to know you and your business and are often used as a sounding board when our clients are making changes to products, adding things like custom packaging, are ready to expand to multiple warehouses, or go International.

With the data and tools available in teqMind's OMS, you and your Success Manager can analyze each new situation to provide you with the most information possible for you to utilize when making a business decision.

Addressing Fulfillment Challenges

It’s easy to get overwhelmed when reading the technical jargon of different ecommerce fulfillment provider websites, but we can assure you that while order fulfillment is complex, it can actually be explained pretty simply. Let’s break down what order fulfillment looks like at the different growth stages of your ecommerce business. Just to make sure we are all on the same page, let’s be sure we know exactly what we’re talking about here:

– Ecommerce Order Fulfillment is the process of receiving customer orders electronically, picking products from stored inventory, packing the order, and then shipping it directly to the customer.

eCommerce Order Fulfillment - New Store Owner

What does Order Fulfillment look like for a new ecommerce store business owner?
Customers place orders on your ecommerce website
Receive orders in Store admin portal (email notification? Check it constantly?)
Order fulfillment handled by you: (Remember this part?)
Find a sticky note
Jot down name and address
Grab the products for the order
Pack the box
Weigh the box
Purchase shipping label (Or pay at Post Office, ouch!)
Fun run to the Post Office or shipping store to drop the packages off
(Remember to pick up the dry cleaning and the kids!)
That’s not so complicated right? Well, it was a simple and effective way to ship a FEW orders a day when you are first starting out. We’re sure you’re past the nostalgia of making those fun runs to the post office or waiting around for a carrier to show up in their pickup window time.

It becomes essential to hire a trusted Third-Party Logistics (3PL) provider when:
Your order volume is increasing faster than you can pack orders
You’re overwhelmed with not enough hours in the day
The family vehicle starts looking like a Mail Truck
(The kids are complaining about being your ‘little helpers’)
You are exhausted from trying to
Run the store
Take Customer Service Calls
Work all the orders
Update your products
Update your website
You’re spending all your time filling orders instead of selling, marketing, and growing
A 3PL takes the hassle of order fulfillment into their capable hands and allows you the time to focus on what you do best! And guess what? It just so happens that Aiduk (FDC for short) is an award-winning fulfillment company serving high volume national and global ecommerce brands. We could be just the solution you’re looking for!

A 3PL takes the hassle of order fulfillment into their capable hands and allows you the time to focus on what you do best! And guess what? It just so happens that Aiduk (FDC for short) is an award-winning fulfillment company serving high volume national and global ecommerce brands. We could be just the solution you’re looking for!

Once your order volume is getting higher and consistent with lots of orders every day, you quickly learn about new ways to improve your shipping operation. If you’re using Shopify, Magento, WooCommerce, or any of the popular ecommerce platforms, you may have come across software products like ShippingEasy, Shippo or ShipStation that help you handle postage purchasing and label printing as your orders come in. (MUCH better than holding up the line at the post office with all your packages!)

Depending on the consistency of your order volume, you can put together a pretty impressive shipping operation utilizing shipping software and an organized process for managing inventory. Maybe you’re right on the edge of still being able to fulfill your own orders, or you’ve crossed over the edge and NEED more efficient Order Fulfillment. You’ll soon find that as you continue down the path of handling your own ecommerce shipping in-house, the overhead creep is unavoidable.

Ecommerce Order Fulfillment – DIY
The Do It Yourself Shipping Dilemma: Overhead Creep

How do you know you have overhead creep in your ecommerce order fulfillment and shipping?
You are busting out orders daily
Your order volume is increasing
You have hired some help
You rented some space…
But you don’t feel like you are really making any more money than before… hmmmm.
More orders but less money? That sounds like creep to me and it’s a pretty lame combo if you ask us!

So, what could have happened to cause the overhead creep? Maybe you had a big sale on your website for a product you had no idea was sold out the week before the sale! (Way to go Purchasing for not informing Marketing the units they were running a BOGO on were already gone!)

Hey, maybe it wasn’t the best way to bring in a new hire, but you did the right thing and quickly hired an inventory manager because of that blunder.

But new hires aren’t cheap! (Facepalm) Or it could be that the complexity of high-volume order fulfillment just wasn’t apparent when you made the decision to go it alone.

More Hidden Costs in your Ecommerce Shipping
What do you do when you have multiple people in the same month ask for a new product?

You of course live to serve your customers, so you create that new product! Since your other products in that line come in 4 different options and 2 sizes, you then need to match the rest of your products and just like that you have added 12 new SKUs to your inventory. (SKU = Stock Keeping Unit = a unique item) BOOM… thousands of even MORE units to produce, stock, and track!

Then, as your products are really taking off, a wholesale customer requests some products uniquely bundled with the promise of repeat orders… and well, you can see where this is going: more SKU’s and more inventory means MORE overhead – and that’s just to make sure all your items are in stock.

So, you’ve moved from the garage to a warehouse space, you’ve hired more help, but what about:
Security and cameras in the facility
Inventory Management systems
Proper processes in place to track all the ever moving and changing inventory in this much larger space
Carrier postage contracts (if you can negotiate lower prices)
Coordinating the logistics of carrier pickups and drop-offs
Equipment maintenance
IT support
Employee turnover
Accounting and Payroll
‍
What is your actual shrink? (Disappearing, damaged or lost inventory.) How much money are you losing to lost, broken, or even expired inventory due to the lack of good inventory management?

Hopefully you know about and use COGS (Cost of Goods Sold) in your business model – but when was the last time you updated those figures? Do you even have the data to support an accurate number?

The creep of the increasing costs in your shipping department is going to smack you right in the face sooner or later if you are not prepared to scale properly. Too much real talk?

Let’s see how some of the biggest ecommerce giants rule the internet from their tiki huts in Bora Bora without ever having to yell “Why the heck didn’t this go out yet?!?” (That’s the PG version of course).

Fulfillment Services
Expand your eCommerce business in Saudi Arabia with Aiduk.
Delight your customers with your products delivered accurately, on time, every time with Aiduk’s fulfillment and logistics services.

Fulfillment For A New Age Of eCommerce.

We help you grow with multi-channel fulfillment, whether shipping directly to consumers, delivering to businesses, or selling through retail stores.

Reliable product delivery has a direct impact on your brand. From order to delivery, Aiduk supports customers with a broad range of seamless & finely tuned fulfillment solutions that allow you to focus on day-to-day business.

eCommerce Fulfillment
Retail Order Fulfillment
We handle every stage in the fulfillment efficiently.

Receiving
Sorting
Shelving
Picking
Packing
Labeling
Dispatching
Returns Management

Storage and Warehousing Services

Optimized Storage and Warehousing Services
Strategically placed locations providing over 290,000 sq ft of storage capacity and warehousing services.

Aiduk is undoubtedly equipped to support your business needs. Our strategically located warehouses offer businesses an outlet to store goods both on a short or long-term basis, with no minimum quantity or admin fee.

All warehouses have the capacity to house and facilitate various goods of all shapes, sizes, and temperatures.

By harnessing the relevant technologies in warehousing, we are able to deliver storage solutions that bring to our customer's quantifiable benefits in terms of reduced storage space, cargo handling costs, and inventory accuracy through the optimization of storage options and through the streamlining of activities.

We ensure storage space is minimized by optimizing the cargo in 3 axis, viz length, depth and height. This takes into consideration product sizes (especially odd-shaped cargo), packaging, different pallet sizes, handling to avoid damage. The storage strategy used will also impact on fast order picking, replenishment, and inventory accuracy. Barcodes are applied to all racks and bins locations.

Some of the strategies that we deploy are:

Palletized (Bulk) Storage
Cartonized Storage
Bin Storage
Spare Parts Storage
Conventional Storage
We offer:

Storage - Storage capacity for various product types, sizes, and temperatures.
Stock Control - Full stock control and customer transparency through our Warehouse Management System (WMS).
RH&D - Receipt, Handle and dispatch, including fully trained warehouse and forklift staff.

Shipping and Delivery Services
The Best Shipping and Delivery Services
From customs clearance to last-mile delivery.

Aiduk is integrated with CITC approved courier partners.

Leading e-Commerce companies and sellers use Aiduk to improve service level and reliability with cost-effective logistics operations.

With our courier partners, we are ready to cost-effective, same delivery throughout KSA. We can handle fragile goods and customised parcels.

Fulfillment Centers - Cross border Shipment Storage & Delivery

Last-mile Delivery - CITC Approved Carrier Partners Integrated With Our Platform

Allocate: Its up to you which carrier partner you want to choose
Dispatch: Single API to create orders and generate waybills across all of your current and future couriers

Cross Border Solutions & Customs Clearance

From customs clearance to last-mile delivery.

We help international brands that sell online in other markets also start selling across the GCC through our distribution service. With this service, we can import your products into our fulfillment centers as your importer on record.

Importing and selling products online across GCC countries requires a license. By acting as your importer on record, we save you time and money that would be spent setting that up, reducing your cost by $10,000+ and saving 6 months' worth of time in the process.

The process involves importing your products using the importer on record licenses we have in place. Once the inventory arrives, our fulfillment centers will pick, pack and distribute your online orders across the Gulf countries.

Customs Clearance
Product Authorization & Registration